PROJECT MANAGER

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Project Manager (Full-time)
Based in: San Francisco, CA

Background

Batch is a shoppable staging company focused on turning residences on the market for sale into immersive retail destinations. We were founded in 2017 to create new ways for consumers to browse and buy in a hyper-local, distributed model. Our company’s mission is to enable and empower homebuyers to purchase well-curated assortments of products from the locations they may eventually live in. We serve prospective homebuyers who visit and tour these locations for sale as well as the end purchasers. We see each location as a unique opportunity to tell a new merchandising story and connect with the makers of the coolest up and coming products. As a retailer at heart, we’re advancing a new opportunity for brands to get in front of a coveted demographic of people who have recently moved, a $170B annual market. 

Relying on our historical roots as a retail showroom with over 200 brand partnerships, we create rich and relevant connections between end purchases of new and novel products with the innovative companies that make and market these products. 

Batch derives its income from the service it provides as a home staging business to developers, agents, and home sellers. The company also monetizes through the retail sale of the products featured in its spaces. 

Responsibilities

The Project Manager (PM) reports to the Director of Staging Operations (initially to the CEO or COO until the Director has been hired). The PM role encompasses building product assortments of shoppable product and leading the install teams to implement those plans in our staged locations. The PM also has responsibility for building a supply of contract-based movers, handymen, stylists, and assistants to ensure that each install is adequately resourced.

With support from the Creative Associate, the PM takes the lead role in determining what items will be placed in each location. This work may encompass site visits with the Account Manager, taking measurements as needed, and communicating the assortment plan to the Staging Operations and Creative teams. While the work does require excellent design sense, the visual brand standards and default itemization for each room will be provided. The role will also require being able to budget for any install-related acquisition or expenses and drive to profitable outcomes.

Working with the Inventory Manager to ensure assortments are ready for deployment, the PM is responsible for ensuring that all items are delivered to the install site and set-up properly. As the leader of a 7-person install team comprised of movers, handymen, and stylists, the PM will need to have excellent rapport with others, driving to rapid results in always-changing environments. Strong communication ability and skill in diffusing difficult situations will be required. 

The position will involve a high degree of time outside of the office, sometimes in the warehouse and often at client sites. 

Key areas of ownership may include:

  • Lead assortment building for each install in coordination with Inventory Manager driving projects to budget targets and on-time delivery

  • Coordinate, schedule, and supervise the team for each install 

  • Work with Director of Staging Operations to develop standard operating procedures for install and destage events

  • Build a universe of contract laborers; negotiate standard terms and maintain strong relationships through training and feedback 

  • Manage the budget for each install driving to profitability 

  • Meet regularly with Retail Operations team to ensure assortments are enhancing unit economics 

  • Oversee calendar of installs in coordination with Sales team and Director of Staging Operations

  • Work with Design team to carefully implement the standards set for each unique project

Qualifications

The Project Manager should possess a minimum of 3-5 years full-time work experience in a logistics, real estate or interior design capacity. The ideal candidate will have:

  • Expert knowledge in project management tools and proficiency in online CRM tools

  • Strong sensibility for interior design and styling with fluency in the vocabulary of home design and decor

  • Ability to implement internal design standards when building project assortments

  • Professional demeanor and excellent communication skills in complicated or unanticipated scenarios

  • Extreme organizational skills to ensure that small details are not overlooked

  • Leadership ability and some hiring or management experience with contract laborers 

  • Ability to occasionally lift 40 pounds

Compensation + Benefits

This role has a $75,000 base salary and a 10% annual bonus target. The position includes paid medical and dental insurance, a company 401(k) matching program, equity, and paid time off.