DIRECTOR OF STAGING OPERATIONS

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Director of Staging Operations (Full-time)
Based in: San Francisco, CA

Background

Batch is a shoppable staging company focused on turning residences on the market for sale into immersive retail destinations. We were founded in 2017 to create new ways for consumers to browse and buy in a hyper-local, distributed model. Our company’s mission is to enable and empower homebuyers to purchase well-curated assortments of products from the locations they may eventually live in. We serve prospective homebuyers who visit and tour these locations for sale as well as the end purchasers. We see each location as a unique opportunity to tell a new merchandising story and connect with the makers of the coolest up and coming products. As a retailer at heart, we’re advancing a new opportunity for brands to get in front of a coveted demographic of people who have recently moved, a $170B annual market. 

Relying on our historical roots as a retail showroom with over 200 brand partnerships, we create rich and relevant connections between end purchases of new and novel products with the innovative companies that make and market these products. 

Batch derives its income from the service it provides as a home staging business to developers, agents, and home sellers. The company also monetizes through the retail sale of the products featured in its spaces. 

Responsibilities

The Director of Staging Operations reports to the Chief Operating Officer (initially to the CEO until the COO has been hired). The Director oversees all San Francisco area installs and has two direct reports: a Project Manager and an Inventory Manager. The Director also has responsibility for building a supply of contract-based movers, handymen, stylists, and assistants. 

This highly visible role requires a strong manager with logistics and process orientation. The responsibility set spans all items in the warehouse and field to scheduling and resourcing the install teams who help produce our shoppable staged locations. Leadership skills will be necessary. A willingness to accept accountability for delivering on-schedule, on-budget work without damage/loss and in a manner consistent with good business practices will be key. 

The position will involve a high degree of time outside of the office, in the warehouse or at client sites. The Director should be capable of subbing in as PM or Inventory Manager as necessary, able to package room assortments, navigate our asset tracking system, lead installs, and more.

Key areas of ownership may include:

  • Manage the PM and Inventory function

  • Build a universe of contract laborers; negotiate standard terms and maintain strong relationships through training and feedback 

  • Develop standard operating procedures for install and destage events

  • Manage the budget for each install driving to profitability 

  • Collaborate with Retail Operations team to ensure assortments built by PMs are enhancing unit economics 

  • Oversee calendar of installs in coordination with Sales team, aiming to increase capacity each month by adding additional team members to the organization when needed

  • Work with Design team to carefully implement the standards set for each unique project

  • Research and plan for scalability by continuously monitoring and obtaining estimates for additional warehouse space, transport vehicles, in-house logistics staff, insurance requirements, and more

  • Advise Company founders on opportunities to improve efficiency and how to build a best-in-class Operations practice 

Qualifications

The Director of Staging Operations should possess 10-15 years full-time work experience in an Operations capacity. The ideal candidate will have:

  • Background and experience with home staging

  • Willingness to build and refine scalable processes to support rapid growth with a tremendous amount of logistics challenges

  • Hiring and management experience with a contract laborers 

  • Leadership ability and a natural talent for people management

  • Strong knowledge of residential real estate practices

  • Extreme organizational skills to ensure that small details are not overlooked

  • Fluency in the vocabulary of home design and decor

  • Ability to occasionally lift 40 pounds